How tracking works
Once your order ships, we email you a tracking number together with a link to the carrier handling your parcel. Orders are processed within 1-2 business days, so the tracking email usually arrives within two business days of your order.
If tracking has not updated yet
Tracking information can take up to 48 hours to become active after you receive the number. Until then the carrier may show no scans.
If your parcel is delayed or missing
If tracking has not updated for 7 business days, or your parcel is marked delivered but has not arrived, email us at wollflocke@mail.de with your order number. We will open an investigation with the carrier and replace or refund the order if the parcel cannot be located.
Can't find your tracking email?
Check your spam folder first, then contact us at wollflocke@mail.de and we will resend it.