Refund policy

Return & Refund Policy

Because our toilet paper is a hygiene product, we can only accept returns on unopened, unused packaging within 30 days of delivery.

Who pays for return shipping

If the order arrived damaged, defective, or incorrect, we pay the return shipping and send a prepaid label. For a change-of-mind return, the customer pays the return shipping.

Damaged or incorrect items

Contact us within 48 hours of delivery at wollflocke@mail.de with photos of the issue. We will send a replacement or issue a full refund at no cost to you.

How to start a return

Contact us at wollflocke@mail.de with your order number before sending anything back. We will confirm your return and provide the return address.

Refunds

Once we receive and inspect your return, approved refunds are processed to the original payment method within 5 business days.

Returns are handled by European Brand Group LLC, 1968 S. Coast Hwy #4238, Laguna Beach, CA 92651, United States.